Pricing Guide
Most businesses pay $100–$300 per user per month. Here's exactly what drives that number, what each tier includes, and what to watch for in the contract.
Typical range: $75–$400+ per user/month · Most businesses land at $150–$250
Ranges reflect US market rates in 2026. Your quote will vary by location, scope, and provider.
$75–$150
per user/month
$150–$250
per user/month
$250–$400+
per user/month
MSPs use different billing structures. The model affects your total cost as much as the rate itself.
The most common model. You pay a flat fee for each employee, regardless of how many devices they use. Predictable and scales cleanly as you hire. Typical range: $100–$300/user/month.
Best for: service businesses, professional services, remote teams
You pay per managed device — servers, desktops, laptops. Users with multiple devices cost more. Better for asset-heavy environments. Typical range: $30–$75/device/month.
Best for: manufacturing, retail, organizations with shared workstations
One monthly fee covering all users and devices up to a set limit. Simpler billing, but watch for overage charges once you exceed the cap.
Best for: small businesses with stable headcount
Base monitoring fee plus add-ons (backup, cloud, security). Can be cheaper at low service levels but complexity makes comparisons difficult.
Best for: businesses with specific, well-defined IT needs
Number of users and devices
Primary cost driver in per-user and per-device models.
Support hours
Business-hours-only support costs less than 24/7 coverage. After-hours SLAs carry a premium.
On-site vs. remote-only
On-site support adds $30–$60/user/month. Fully remote plans are cheaper but slower for hardware issues.
Cybersecurity tier
Basic antivirus is included in most plans. EDR, SIEM, and SOC monitoring add $20–$80/user/month.
Industry compliance
HIPAA, PCI-DSS, and CMMC compliance requirements add documentation, auditing, and policy management overhead.
Cloud infrastructure
Azure, AWS, or GCP management is often priced separately — typically $200–$500/month per environment.
Contract length
Month-to-month contracts cost 10–20% more than annual agreements. Multi-year discounts can reach 20–30%.
Price matters less than what you're actually getting. Watch for these in any MSP proposal:
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For a small business with 10–50 employees, managed IT services typically cost $1,500–$7,500 per month total. That's $150–$250 per user per month for a professional-tier plan covering monitoring, helpdesk, security, backup, and cloud management.
Almost always for businesses under 100 employees. An in-house IT generalist costs $60,000–$90,000/year in salary alone, plus benefits, tools, and training. A managed IT plan covering the same headcount typically costs $30,000–$60,000/year — and provides deeper expertise across security, cloud, and compliance.
Number of users and devices is the primary cost driver. After that: support coverage hours (business hours vs 24/7), on-site support requirements, cybersecurity tier, and compliance obligations (HIPAA, PCI-DSS, CMMC) all significantly affect price.
Many MSPs charge a one-time onboarding fee covering network assessment, documentation, and agent deployment. Typical range is $500–$2,500. Some waive it on annual contracts. Always ask upfront — it should be clearly itemized, not buried.
Per-device pricing typically runs $30–$75 per device per month. Servers cost more ($100–$200/server) than workstations ($30–$50). If your team uses many devices each, per-device pricing can be cheaper than per-user.